FAQs for Cherishfur

1. What is Cherishfur?

Cherishfur is the world’s first art studio dedicated to creating 3D pet portraits — a revolutionary way to honor the pets we love most.

Instead of a traditional flat drawing, our portraits are made by hand on multiple layers of acrylic or glass. Each layer contains part of your pet’s image, and when stacked with precision using magnets, the final result is a stunning three-dimensional effect that brings your pet to life.

But Cherishfur is more than a portrait studio — it’s a place where art, pets, and heart come together. Our small team of professional artists pours care into every detail, creating one-of-a-kind keepsakes for pet parents who want something truly unforgettable.

 

2. How can I place an order?

You can place an order directly through our website. Simply browse our portraits, select the size you wish to purchase, upload a photo of your pet, add them to your cart, and proceed to checkout.

 

3. How can I send you the picture of my pet?

You can simply upload the picture of your pet when adding to cart the portrait you would like to purchase. There is a file upload box through which you can upload a picture when adding to cart.

 

4. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

 

5. How long will it take to receive my order?

Because each of our 3D pet portraits is handcrafted with care, processing times vary depending on the type of portrait you choose:

Eternal 3D Pet Portrait

Standard processing time: 1–2 weeks

Shipping Time (USA)

Once your portrait is completed, shipping within the United States typically takes 3–6 business days.

 

6. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times may vary depending on the destination.

 

7. What is your return policy?

Because each portrait is custom-made and we limit the number of portraits we accept each day, we do not offer refunds once an order is placed. As soon as your order is confirmed, our artists begin preparing your piece, which means time and resources are immediately dedicated to your portrait. For this reason, all sales are final. We appreciate your understanding and your support of handcrafted art.

 

8. How do I contact customer support?

You can contact our customer support team through the contact form on our website. Our team is available to assist you with any questions or concerns.

 

9. Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

 

10. Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.